Terms of Service

Last updated October 27, 2025

By using my First Mate Cruise Booking Services and/or my Custom Travel Planning Services, you agree to the following terms:

1. First Mate Cruise Booking Services (No Fees)

As a First Mate with Virgin Voyages, I provide cruise booking services at no additional cost to you. This includes:

Cabin selection assistance
Important information and reminders via email
Up to two (2) scheduled price drop checks at key dates based on your cruise departure; additional price checks upon request
Pre- and post-cruise hotel booking at Virgin embarkation and disembarkation ports.
Travel insurance quotes and booking (third party providers, not Virgin Voyages)
Support before, during, and after your cruise via email, WhatsApp, and scheduled phone calls.
RockStars & Mega RockStars: done-for-you dining reservations
Formal Groups of 8+ cabins: coordination of (1) dinner included in group benefits

While I work for you and not Virgin Voyages, you are still bound by Virgin Voyages’ policies and contracts, including:

1.1 Pre- and Post-cruise Hotel Booking

All requests for hotel booking All hotel rates are refundable and include price monitoring with automatic re-booking if price drops. Hotel rates start at $350/night average and may include exclusive perks. I will accept requests for hotel booking up to 4 months before departure.

2. Custom Travel Planning Services (Fee-Based)

For clients who want custom travel planning (pre-/post-cruise extensions, land-based vacations, etc.), a planning fee may apply. This fee is based on:

Complexity of the itinerary
Number of travelers
Length of travel

2.1 Custom Travel Planning Inclusions

Premium Economy, Business, and First Class flight booking
Hotels at any destination (not just port destinations), no minimum nightly rate
Private transfers for individuals, couples, and groups
Private tours and non-cruise line excursions
Tickets to attractions, shows, and events

2.2 Fees & Booking Window

Minimum Planning Fee: $350
Advance Booking Requirement: Custom travel planning must be requested at least 4 months before the trip start date. I do not accept custom travel requests within 4 months of departure.
Final Bookings Deadline: Client must decide and approve all bookings up to 60 days prior to departure. I am not able book tours, transfers, flights, hotels, etc within 60 days of the trip start date.
Non-Refundable Fees: Once I present a preliminary proposal itinerary, the planning fee is non-refundable. However, if you cancel before I do any work, I will refund the fee.

2.3 Booking & Responsibilities

Your custom travel plan includes:

Research & recommendations
Options and price quotes
A detailed itinerary ready to book

You are never obligated to book anything from the custom itinerary I prepare.

If I book the custom itinerary it for you:

I will confirm all reservations and ensure everything runs smoothly.
You are still subject to each supplier’s policies (cancellation, refunds, etc.).

If you book the itinerary yourself:

You are responsible for confirming bookings, understanding supplier policies, and ensuring everything is in place.

All booking payments are made directly to the supplier(s) unless otherwise specified in the itinerary. Client will be required to provide a credit card (via secure link) for agency to make payments on approved bookings.

2.4 Communication & Timeliness

To ensure smooth planning, you must:

Provide necessary information promptly
Review and respond to proposals in a timely manner
Make decisions within reasonable timeframes
Approve and confirm with payment all elements of the trip before 60 days from departure.

If you fail to provide feedback after receiving the initial proposal, the planning fee remains non-refundable.

2.5 Final Notes

You are never obligated to book anything from my custom travel plan.
My goal is to make your trip stress-free and amazing, so let’s work together to make it happen.